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Paul Osterman is the NTU Professor of Human Resources and Management at the M.I.T. Sloan School of Management and the Department of Urban Planning, M.I.T. Osterman’s most recent books include Good Jobs America: Making Work Better For Everyone (Russell Sage, 2011); The Truth About Middle Managers: Who They Are, How They Work, Why They Matter (Harvard Business School Press, 2008). Osterman has been a senior administrator of job training programs for the Commonwealth of Massachusetts and consulted widely to firms, government agencies, foundations, community groups, and public interest organizations. He received his Ph.D. in Economics from M.I.T.